Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Jeeves Consumer Services Private Limited and its affiliates (also referred to as "we", "us", or "our") collect, use, share or otherwise process your personal information through F1 Infoservices website https://f1infoservices.com/, (hereinafter referred to as the "Platform").

Please note we do not offer any product or service outside India. By visiting this Platform, providing your information or availing our product or service, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of your Personal Information

We may collect various attributes of personal information or may use previously collected information to verify your identity while you avail our services or make an inquiry related to our product or services. While sharing your personal information, you consent us to use your data for availing products or services. If you provide personal information of other individuals, you hereby represent that you have obtained consent from that individual prior to providing their personal information to us. We collect information from you either directly or through our service providers while you would have raised a query to fulfill your orders or services. We may collect the following information about you:

• Personal Identifiers such as name, address, contact information such as mobile number, email address
• Unique references such as Plan ID
• Device identifiers
• Service history information, such as services you have rendered
• Employment details
• Any other information that you may share with us or collected from you while you visit, access or use our Platform (e.g., the type of device you are using, I.P address, the internet service provider, browsing history, device identity etc.)

If you choose to post messages on our query portals, or other message areas, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

In some instances, we may automatically collect personal information from your web browser while you use our website. We may use automated technologies including the use of web server logs to collect IP addresses, device details, cookies and web beacons. Collection of this information will help us improve our websites and services. Please see the section below on cookies for further details.

We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address.

If you receive an email, a call from a person/association claiming to be from us seeking sensitive personal information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. We or our affiliate partner do not at any time connect with you requesting for such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage of your Personal Information

We will process your personal information for following purposes:

• Respond and fulfill your service requests or service related queries including status of your service request by contacting you via email, call, sms or instant messaging services.
• Maintain our relationship with you
• Improve the products and services we offer to you, and administering the security of our business
• With your consent, inform you about our service offerings by communicating through email, call, SMS, instant messaging services or any other similar communications means. You may choose to opt-out from such communication by reaching out to our Grievance Officer
• Respond to any legal process or as required by law in response to any court order, defending us in case of legal disputes or to take action against any illegal activity and to address any potential threat to the physical safety of a person
• Sending you service messages about subscription or account registration
• Conduct surveys or provide you with information about our product and services
• Maintain and improve the Platform, tailor the user experience, and for internal training
• Managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our services
• Exercising a right or obligation conferred or imposed by law, including responding to request and legal demands

We may use your information to send marketing communications to you. These communications will help you determine the type and range of services that we offer. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses.

Cookies

We use cookies or similar technologies to administer our websites and services to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. A cookie is a small piece of information that is placed on your device when you visit certain websites. Cookies do not contain any of your personal information. We offer certain features that are only available using a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Sharing of Personal Information

We may share personal information with our group company Flipkart Group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may share your personal information with third parties such as our service providers, service executives for the purpose of providing services to you. We may share your personal information for your following needs:

• For fulfillment of service requests and provide you access to our services
• For enhancing your experience
• For providing updates on services or related queries
• For collecting payments from you
• For complying with legal obligations
• For facilitating our marketing and advertising related queries
• To enforce our Terms of Use and other user agreement
• To prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services

We may disclose personal information to government agencies or other authorized law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use and Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information. While sharing your personal information for processing, we adhere to appropriate security measures to protect your personal information. Further, wherever applicable, we bind these third parties with appropriate agreements and require them to process your personal information only for specific purposes along with confidentiality and with appropriate security measures.

Security

We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Links to Other Sites

Our Platform may contain links to other websites that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites and request you to review their privacy policy before providing your information.

Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you do not wish to receive promotional communications from us then please unsubscribe by clicking on the unsubscribe link in the email or write to us at contact information provided below.

Use of children information

Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

Your Rights

We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. As a data processor, we process your personal data on behalf of our clients who act as the data fiduciary . In this capacity we adhere to the instructions provided by our clients and the applicable data protection laws. The exercise and management of these rights shall be carried out by the client (data Fiduciary), as the collector/owner of your personal data. We will ensure that your requests are processed in accordance with the applicable laws in India such as the Digital Personal Data Protection Act 2023. If you have any questions or concerns about your data privacy rights on Jeeves, please contact our Grievance Officer. For general inquiries or to exercise your rights as a data principal, please reach out to the client(Data Fiduciary).

Data Retention

We retain your personal information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if there is a legal obligation to retain the data; if required to comply with any applicable statutory or regulatory retention requirement by law; if we believe it may be necessary to prevent fraud or future abuse; to enable Jeeves to exercise its legal rights and/or defend against legal claims; or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have an option to withdraw your consent that you have already provided by sending us such a request in writing to us at the contact information provided below. Please mention "for withdrawal of consent" in your subject line of your communication. We will verify such requests before acting on our request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related terms of use and applicable laws. If you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Updates to the Privacy Policy

We may modify this Privacy Policy from time to time to reflect our current privacy practices. We request you to kindly review our Privacy Policy before sharing any personal information. Please check our Privacy Policy periodically for changes. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Grievance Officer

Customer Support

For any product/service related queries or complaints, please reach out to our customer support team by clicking the link https://f1infoservices.com/contact/

Queries

If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact the Grievance Officer at the contact information provided above.